Refund policy
Based on the contact information provided, here is a standard return and refund policy structure typically used by independent e-commerce stores like **Shopcery**.
Since policies can vary, you should verify if these specific timelines match your current business operations.
## **Return & Refund Policy**
### **1. Returns**
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within **5–8 days** of receiving your item. To be eligible for a return:
* The item must be **unused**, in the same condition that you received it, and in its **original packaging**.
* A receipt or proof of purchase is required.
### **2. Non-Returnable Items**
Certain types of goods cannot be returned, such as:
* Perishable goods (food, flowers, or plants).
* Personal care or hygiene products.
* Customized or personalized items.
* Items marked as "Final Sale."
### **3. Refunds**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* **Approved Refunds:** A credit will automatically be applied to your original method of payment within **5–10 business days**.
* **Shipping Costs:** Original shipping charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
### **4. Exchanges**
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us immediately at the email below.
### **5. Damaged or Wrong Items**
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us so we can evaluate the issue and make it right.
### **Contact Information**
For all questions or to start a return process, please reach out to us:
* **Email:** shopcery05@gmail.com
* **Instagram:** shopcery_
> **Note:** It is recommended to include a physical return address or a specific link to a return portal if your store uses one.
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